Policies
Hours of Operation:
Our office is open Monday through Friday from 9-3 Pacific time.
We are closed on major holidays that are observed by UPS and USPS. These include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, The day after Thanksgiving, Christmas Day and New Year's Eve.
Ordering Information:
You can order online through our secure server with Visa, Mastercard, American Express, Discover or Paypal.
Or order by phone by calling toll-free 1-800-481-5074.
Or order by mail with check or money order. Call for shipping quote or get the quote online by entering the items you wish to order along with your zip code and state information. The shipping amount will be automatically calculated and added to the total. You can then exit the system without completing the order.
Make your check payable to "Live Superfoods" and send to:
Live Superfoods
20720 High Desert Lane
Unit 1
Bend, OR 97701
Shipping Information:
UPS orders placed before 2:30 pm (PST) and USPS orders placed before 11:00am (PST) will typically ship the same business day. (We're pleased to report that over 99% of the orders placed by these times ship same day.)
If you've provided an email address, you will receive a shipping confirmation email that contains a tracking link. Just click on the link and you'll be taken to the UPS or USPS website where your packages status is displayed. Or you can check status of an order by calling 1-800-481-5074.
Shipping Rates:
Shipping is based on the weight of the order and the destination. Shipping rates are displayed on the checkout page, (prior to the page where you're asked to enter your payment information), so that you can get an exact shipping price before committing to an order. We charge the rate calculated by UPS and USPS plus a minimal handling fee to cover packaging materials and associated shipping weight.
Delivery Times:
UPS Ground:
Western states: 1-3 business days
Midwestern, southern and northern states: 3-5 business days
Eastern states: 5-7 business days.
UPS Ground delivery times are estimated by UPS, but not guaranteed.
UPS Overnight, 2nd and 3rd day as indicated
Priority Mail: USPS estimates 2-3 days.
Your Satisfaction is Guaranteed:
We want you to be happy with your purchase. If for any reason you're not, we will gladly credit your account toward future purchases. (Shipping charges are not refundable.) Just e-mail support(at)livesuperfoods.com or phone 1-800-481-5074.
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